Maintenance & Support: Jaga Website & Aplikasi Anda Tetap Optimal
Website/App yang Tidak Terawat = Bom Waktu untuk Bisnis Anda
Memiliki website atau aplikasi saja tidak cukup. Tanpa maintenance rutin, Anda berisiko menghadapi:
❌ Website down saat traffic tinggi → kehilangan pelanggan
❌ Security breach → data customer bocor, reputasi hancur
❌ Performance menurun → loading lambat, bounce rate tinggi
❌ Broken features → user experience buruk
❌ Outdated content → SEO ranking turun
❌ Compatibility issues → tidak jalan di browser/OS terbaru
Kerugian rata-rata downtime website: Rp 50 juta/jam untuk e-commerce
🛡️ Mengapa Maintenance Penting?
1. Security & Protection
85% website pernah di-hack karena tidak update security patch. Kami protect website/app Anda dengan:
- Security patch update weekly
- Malware scanning & removal
- Firewall configuration
- SSL certificate renewal
- Database security hardening
2. Performance Optimization
Website lambat = customer kabur. Kami maintain performa optimal dengan:
- Database optimization
- Image compression
- Cache management
- Code minification
- CDN optimization
- Server resource monitoring
3. Uptime Guarantee
99.9% uptime dengan monitoring 24/7 dan auto-recovery system. Anda tidur nyenyak, kami yang jaga.
4. Regular Updates
- CMS updates (WordPress, dll)
- Plugin/library updates
- PHP/Node.js version updates
- Framework updates
- Third-party integration updates
5. Backup & Disaster Recovery
- Daily auto backup
- Multiple backup locations
- 1-click restore
- Disaster recovery plan
- Data retention 90 days
📦 Layanan Maintenance & Support Kami
🔧 Technical Maintenance
✅ Regular Updates
- CMS, plugins, themes update
- Framework & library updates
- OS & server updates
- Security patches
✅ Bug Fixing
- Troubleshooting & debugging
- Error resolution
- Compatibility fixes
- Cross-browser testing
✅ Performance Monitoring
- 24/7 uptime monitoring
- Speed optimization
- Resource usage tracking
- Broken link checker
✅ Security Management
- Malware scanning
- Vulnerability assessment
- Security hardening
- SSL management
- DDoS protection
✅ Database Maintenance
- Optimization & cleanup
- Query optimization
- Index management
- Backup management
📝 Content Management
✅ Content Updates
- Text/image updates
- Product/service updates
- Blog posting
- News updates
✅ SEO Maintenance
- Meta tags optimization
- Content optimization
- Broken links fix
- Sitemap updates
- Google Search Console monitoring
✅ Media Management
- Image optimization
- Video embedding
- Gallery management
- Document uploads
📱 Mobile App Maintenance
✅ OS Compatibility
- iOS updates compatibility
- Android updates compatibility
- Bug fixing for new OS
✅ App Store Management
- App updates submission
- Description & screenshot updates
- Review management
- ASO optimization
✅ Push Notification
- Campaign setup
- Scheduling
- Performance tracking
💬 Support Services
✅ Help Desk Support
- Email support
- WhatsApp support
- Phone support
- Ticketing system
✅ User Support
- End-user query handling
- Account issues resolution
- Technical guidance
✅ Training & Documentation
- User manual updates
- Video tutorials
- Admin training sessions
💰 Paket Maintenance & Support
🥉 BASIC CARE
Rp 2.500.000/bulan
Cocok untuk: Website company profile, landing page
✅ Monthly updates (CMS, plugins)
✅ Monthly security scan
✅ Monthly backup
✅ Uptime monitoring
✅ Basic bug fixing (2 hours/month)
✅ Email support (response 24 hours)
✅ Monthly report
✅ 99.5% uptime guarantee
Billed: Monthly / Quarterly / Yearly
🥈 PROFESSIONAL CARE
Rp 6.500.000/bulan
Cocok untuk: E-commerce, membership site
✅ Semua fitur Basic Care
✅ Weekly updates
✅ Daily security scan
✅ Daily backup
✅ Performance optimization
✅ Standard bug fixing (6 hours/month)
✅ Content updates (4 hours/month)
✅ SEO monitoring
✅ WhatsApp support (response 12 hours)
✅ Priority bug fixing
✅ Bi-weekly report
✅ 99.9% uptime guarantee
Billed: Monthly / Quarterly / Yearly
Save 15% with yearly plan!
🥇 ENTERPRISE CARE
Rp 15.000.000/bulan
Cocok untuk: High-traffic sites, complex applications
✅ Semua fitur Professional Care
✅ Real-time updates
✅ Hourly security monitoring
✅ Hourly backup
✅ Advanced bug fixing (15 hours/month)
✅ Content updates (10 hours/month)
✅ Feature enhancements
✅ Dedicated account manager
✅ Phone support 24/7
✅ Emergency response (<2 hours)
✅ Monthly strategy meeting
✅ Weekly detailed report
✅ 99.95% uptime guarantee
✅ Penalty for downtime
Billed: Monthly / Quarterly / Yearly
Save 20% with yearly plan!
🌟 CUSTOM CARE
Starting from Rp 25.000.000/bulan
Cocok untuk: Enterprise, multiple sites/apps
✅ Fully customizable package
✅ Multiple sites/apps management
✅ Dedicated development team
✅ White-label support
✅ Custom SLA
✅ On-site support option
✅ Unlimited hours
Contact us for custom quotation
🎯 Add-On Services
Emergency Support - Rp 500.000/incident
Response time: < 2 hours
After-Hours Support - Rp 1.000.000/month
24/7 availability including weekends & holidays
Feature Development - Rp 750.000/hour
New feature implementation
Migration Service - Starting from Rp 10.000.000
Server/hosting migration
SEO Package - Rp 5.000.000/month
Comprehensive SEO services
Content Writing - Rp 500.000/article
Professional content creation
📊 What's Included in Monthly Report?
📈 Performance Metrics
- Uptime percentage
- Page load speed
- Server response time
- Traffic overview
🔒 Security Report
- Security scans performed
- Vulnerabilities found & fixed
- Malware scan results
- Failed login attempts
🔧 Maintenance Activities
- Updates performed
- Bugs fixed
- Content updates done
- Hours consumed
💡 Recommendations
- Performance improvements
- Security enhancements
- Feature suggestions
🚨 Incident Response Process
Step 1: Detection (Automated monitoring 24/7)
Step 2: Alert (Instant notification via SMS/Email/Call)
Step 3: Analysis (Quick diagnosis of issue)
Step 4: Response (Immediate action to resolve)
Step 5: Recovery (Restore to normal operation)
Step 6: Report (Detailed incident report)
Average Response Time:
- Critical issue: < 1 hour
- High priority: < 4 hours
- Medium priority: < 24 hours
- Low priority: < 72 hours
✅ Maintenance Checklist
Daily Tasks
☑️ Uptime monitoring
☑️ Security scanning
☑️ Backup verification
☑️ Traffic monitoring
☑️ Error log checking
Weekly Tasks
☑️ Performance optimization
☑️ Database optimization
☑️ Broken links check
☑️ Plugin/library updates
☑️ Comment moderation
Monthly Tasks
☑️ Comprehensive security audit
☑️ SEO performance review
☑️ Content freshness check
☑️ Analytics review
☑️ Competitor analysis
☑️ Backup testing
Quarterly Tasks
☑️ Major updates implementation
☑️ Infrastructure review
☑️ Disaster recovery testing
☑️ User feedback review
☑️ Strategy meeting
💡 Mengapa Pilih Devara untuk Maintenance?
1. Proactive, Not Reactive
Kami tidak menunggu masalah terjadi. Monitoring proaktif detect dan fix issue sebelum user notice.
2. Transparent Reporting
Laporan detail setiap bulan. Anda tahu persis apa yang kami kerjakan dan value yang Anda dapat.
3. Local Team, Fast Response
Tim lokal Indonesia yang paham bisnis Anda. Response cepat, tidak ada time zone issue.
4. Affordable Pricing
Harga 50% lebih murah dibanding hiring in-house developer dengan kualitas sama.
5. Scalable Support
Mulai dari paket basic, scale up sesuai pertumbuhan bisnis Anda.
📈 ROI of Regular Maintenance
Without Maintenance:
- 1 major downtime/year: -Rp 50.000.000
- Security breach: -Rp 100.000.000+
- Lost sales from slow site: -Rp 30.000.000/year
- Emergency fixes: -Rp 20.000.000/year Total Loss: Rp 200.000.000/year
With Devara Maintenance:
- Monthly fee: Rp 6.500.000 × 12 = Rp 78.000.000
- Zero downtime
- Zero security breach
- Optimized performance Total Investment: Rp 78.000.000
Saving: Rp 122.000.000/year
+ Peace of mind = Priceless
🎁 Special Offer!
🔥 Subscribe Yearly, Get 3 Months FREE!
Professional Care: Rp 78.000.000 → Rp 58.500.000/year
(Save Rp 19.500.000!)
Enterprise Care: Rp 180.000.000 → Rp 135.000.000/year
(Save Rp 45.000.000!)
Bonus: ✅ FREE comprehensive site audit (worth Rp 5.000.000)
✅ FREE performance optimization (worth Rp 7.500.000)
✅ FREE 1x emergency support
Offer valid until December 31, 2025
❓ FAQ Maintenance & Support
Q: Apakah bisa maintenance website yang tidak dibuat oleh Devara?
A: Tentu! Kami handle website/app dari developer manapun.
Q: Apakah ada kontrak jangka panjang?
A: Tidak wajib. Bisa monthly rolling. Tapi kami rekomendasikan minimal 3 bulan untuk hasil optimal.
Q: Bagaimana jika jam yang dialokasikan habis?
A: Kami akan informasikan saat mencapai 80% usage. Bisa top-up atau upgrade paket.
Q: Apakah bisa cancel kapan saja?
A: Yes, dengan notice 30 hari. No hidden fee.
Q: Apa yang terjadi jika SLA tidak terpenuhi?
A: Kami berikan kompensasi sesuai service credit policy. Detail ada di kontrak.
🚀 Amankan Website/App Anda Sekarang!
Jangan tunggu sampai terjadi masalah. Prevention is better (and cheaper) than cure!
📞 Hubungi Tim Support Kami:
WhatsApp: +62 812-3456-7890 (24/7)
Email: support@devara.co.id
Phone: 021-XXXX-XXXX
Atau request audit gratis:
[Tombol: Get Free Site Audit]
Devara - Developer Nusantara
Your Trusted Technology Partner
Kami Jaga, Anda Fokus Berbisnis
📥 Download Resources
📄 [Maintenance Service Brochure]
📄 [SLA Agreement Template]
📄 [Case Study: 99.99% Uptime]
📄 [Security Best Practices Guide]
Sudah 500+ clients mempercayai maintenance mereka kepada Devara
Bergabunglah dengan mereka hari ini!
